Shipping policy
Shipping Policy
This Shipping Policy outlines our procedures regarding the processing and delivery of your orders. We strive to get your items to you as quickly and efficiently as possible.
1. Processing Time
All orders are typically processed within 1–3 business days (excluding weekends and holidays). During high-demand seasons or promotional periods, processing may take slightly longer. You will receive a notification as soon as your order has been prepared for shipment.
2. Estimated Shipping Times
Please note that delivery times are estimates, not guarantees. These timeframes begin once the order has been processed and handed over to the carrier.
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United States: 7–15 business days
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International: 8–20 business days
Factors such as customs clearance, local postal service efficiency, and peak seasons may influence final delivery dates.
3. Shipping Costs
Shipping costs are calculated at checkout and are based on the destination and the weight/dimensions of your order.
4. Order Tracking
When available, a tracking number will be sent to your email once your order has shipped. Please allow 24–72 hours for the tracking information to update in the carrier's system.
5. Address Accuracy
It is the customer’s responsibility to ensure that the shipping address provided at checkout is complete and correct. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping fees required for reshipment.
6. International Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees once the shipment reaches your country. These charges are the sole responsibility of the customer and vary by region. We recommend contacting your local customs office for specific details.
7. Delays and Unforeseen Circumstances
While we work closely with our carriers to ensure timely delivery, we are not responsible for delays caused by weather, customs inspections, carrier strikes, or other events beyond our control. We will, however, do our best to assist you in tracking down a delayed package.
8. Lost or Missing Packages
If your tracking status shows "Delivered" but you have not received your package, please take the following steps:
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Check with household members and neighbors.
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Contact your local postal carrier or delivery hub.
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If the package is still not located, email us at minviapainrelief@gmail.com within 7 days of the marked delivery date.
9. Damaged Packages
If your order arrives in a damaged condition, please contact us within 48 hours of delivery. To process a claim, please include:
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Your Order Number.
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Clear photos of both the external packaging and the damaged item.
We will evaluate the situation and provide a suitable solution, such as a replacement or refund, where applicable.
Contact Information
For any questions regarding your shipment, please reach out to us: Email: minviapainrelief@gmail.com