Refund policy

Refund & Return Policy

This Refund & Return Policy outlines the terms and conditions for returns and refunds regarding your recent purchase. Our goal is to ensure a transparent and fair process for all our customers.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility & Conditions

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unworn, and in the same condition that you received it.

  • Packaging: It must be in the original packaging.

  • Documentation: You must provide the order number and valid proof of purchase.

Non-Returnable Items:

  • All promotional or "gift with purchase" items.

  • Final sale or clearance items (marked as "Final Sale").

  • Items showing signs of use, personal damage, or missing parts not caused by our error.

3. How to Initiate a Return

To start the process, please contact us at minviapainrelief@gmail.com with the following information:

  1. Your Order Number.

  2. The Reason for the return.

  3. Photos of the product (specifically if the item is damaged or defective).

Note: Please do not send items back to us without prior authorization. We will provide specific return instructions and the correct return address via email.

4. Shipping Fees

  • Our Error: If the return is due to our mistake (e.g., wrong item sent or defective product), we will cover all return shipping costs or provide a free replacement.

  • Customer Preference: If you are returning an item due to a change of mind or personal preference, you will be responsible for paying the return shipping costs.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery. We will evaluate the issue and make it right through a replacement, refund, or store credit.

6. Refunds & Processing

Once we receive and inspect your return, we will notify you if the refund was approved.

  • Method: Approved refunds are automatically processed back to your original payment method.

  • Timeline: Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.

  • Shipping Costs: Original shipping fees are non-refundable unless the return is a result of our error.

7. Exchanges & Cancellations

  • Exchanges: We do not offer direct exchanges due to inventory fluctuations. The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

  • Cancellations: If you need to cancel an order, please email us immediately. Once an order has been processed or shipped, it cannot be canceled and must go through the standard return process.

8. Dispute Resolution

If you experience any issues with your order, we kindly ask that you contact us at minviapainrelief@gmail.com before filing a chargeback. We are committed to resolving all concerns quickly and professionally.